Through our partnership with Atom bank customers who are struggling with mortgage repayments as a result of COVID-19 can now request additional help and support beyond their 3-month payment holiday.
IE Hub’s solution allows customers to easily share I&E information with Atom bank. This is done digitally at a time and pace convenient for the customer who can then share with Atom bank. Once received the agent can have an informed discussion with the customer and look at the best options available going forward. Working in this way provides a better experience for the customer in what can already be a stressful and worrying time and allows the Atom agent to focus on the correct outcome as they don’t need to spend time collecting information over the phone. Throughout the process the customer is always in control of their data, they choose what to share and when and remove access at any time.
John Donnelly – Collections Risk Manager, Atom bank
“It’s great to be working in partnership IE Hub to provide consumers with a secure, quick and easy way of sharing their income and expenditure with us. Like others in the industry COVID-19 has meant we’ve had to adapt to service the growing demand and answer the needs of our customers. Working with IE Hub will give us the opportunity to continue to do both”.
Mark McElvanney – Sales Director, IE Hub
“We know COVID-19 will have a lasting impact on customer finances, we want to provide easy and stress-free way to share I&E data with creditors so they can access the help and support they will need going forward. I’m pleased to be working with the team at Atom to help them help their customers”
Your customers can benefit from a free IE Hub account by visiting https://iehub.co.uk. We are also offering free trial access to our share list and CRM platforms for any organisation looking to join our growing community. For more information e-mail contactus@IEhub.co.uk.